Fujitsu Intelligent Application Managed Service (iAMS) for Microsoft Business Applications

Fujitsu helps you get the most out of your Microsoft Dynamics applications with managed administration, support, maintenance and enhancements. Our service can be tailored to your specific needs, and it allows you to spend more time on innovation and planning how to evolve your ecosystem. Fujitsu offers Managed Services for both legacy on premise versions of Dynamics AX, NAV and CRM along with the full suite of current cloud-based Dynamics 365 applications such as Dynamics 365 Business Central.

Fujitsu will help you ensure that your business operations run smoothly and that you can maximize your investment in Microsoft Cloud. Our services can scale up to 24x7 on call support to ensure critical processes such as manufacturing operations. We also help our customers keep up to date with the latest innovations for Dynamics 365 Business Central, such as Copilot and AI enhanced processes.

Fujitsu iAMS for Microsoft Business Applications Key Features

The offering includes the following components:

Functional and Technical Support for Dynamics 365 Business Central, Finance &Supply Chain Management, Sales and Service

• Incident management
• Problem management
• Change management

Ongoing environment maintenance for Dynamics 365 Applications

• Service Reporting
• Configuration Management
• Release Management
• Availability & Access Management
• Monitoring
• Dynamics 365 Environment & Platform mgmt (On Premise / cloud)
• Governance

Ongoing optimizations and enhancements for Dynamics 365 Applications

• Technical Advice
• Knowledge Management
• Automation
• Change requests

This is a Managed Services offering. Scope and price are based on each customer's specific requirements. As such, terms, conditions, and pricing are custom to each engagement.