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Heightened customer expectation and siloed data leave companies scrambling to perfect the omin-channel experience.
Delivering superior customer service and customer experience are key challenges across all industries, especially in Utilities as customer have evolved to be more informed and involved. Work with HCL’s customer care experts to map out your full customer care story using the flexibility of Microsoft’s Biz Apps stack including customer service to implement your omni-channel solution at your own pace.
CHALLENGES - With quickly evolving trends in service and changing consumer preferences, it’s important to not only meet but exceed service expectations. Ideal Solution - With a focus on people, processes and automation, achieve a high-performance, omni-channel customer experience that will delight your customers and forge long-term relationships. DESIRED OUTCOMES - See quantifiable results and increase top-line revenue by reducing average handling time (AHT), agent onboarding time and turnover, agent inefficiency, increase first call resolution & customer satisfaction.
Customer Care for Utilities