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HCL PowerObjects Field Service - 1 Week Assessment

HCL Technologies

Field Service Management platform providing companies with tools to streamline their business processes – from real-time mobility across every major device, to routing and workflow automation

Field service management is about more than just having the right tools for the job no matter where you are. It’s about being able to connect with your most important asset, your customers. With Dynamics 365 and field service management solutions from PowerObjects, you can create a customer service story that spans multiple channels, maximizes your employees’ efficiency, and exceeds customer expectations.

360° View of the Customer - Achieve complete organizational alignment with Sales, Marketing, Customer Service, and Field Service teams for customer records.

Customer and Partner Engagement - Portals provide visibility and insight through configurable web pages tailored to customer or partner roles and extend the power of your Dynamics 365 to deliver self-service options to enhance the customer experience.

Asset and Equipment Management - Manage all equipment components for complete visibility into warranty and service agreements; total revenue and related costs; and audit history.

Knowledge Management - Make crucial field service resources such as product manuals, technical support documentation, training, and related videos readily available to customer care representatives, partners, and field technicians.

Work Order Management - Create work orders directly from a case, customer portal, email, or directly from your CRM and track against SLAs, entitlements, revenue and related costs, and invoicing.

Scheduling and Optimization - Automatically schedule and assign resources based on skills, location, required parts, and work load. Routes are optimized to meet SLAs and minimize drive times.

Service Contracts - CRM service contracts help you maintain warranty and entitlement information organization-wide.

Inventory, Parts and Logistics - Get real-time updates to ensure accurate inventory including the ability to reorder directly from Dynamics 365.

Mobile - D365 mobile capabilities

Analytics

At a glance

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