BRIKHousing: Housing Management System_


Specifically designed for Housing Associations, this modular solution empowers superior decision-making, offering real-time insights into the metrics that matter the most to your organisation.

As a Social Housing Landlord, do you struggle with fragmented visibility and controls in your housing association? Is this causing problems with how your organisation runs and how well you serve your residents?

These challenges often arise when multiple systems are being used to store data across multiple databases, resulting in operational and financial challenges. This not only strains departmental operations but also jeopardises resident, contractor and other stakeholder relationships.

Critically, it heightens the risk of compliance and regulatory violations in line with current government legislation.

Discover a smarter approach to managing your association with BRIKHousing Modules.

Specifically designed for Housing Associations, this fully integrated modular solution empowers superior decision-making, offering real-time insights into the metrics that matter the most to your organisation.

The modular solution is designed to address the unique challenges you face across your critical services. By providing a centralised solution that makes housing management easier and more efficient, each module allows you to work more efficiently and to provide a better service to your residents.

Built for deployment on existing or new Microsoft Dynamics 365 Customer Engagement or Power Apps implementations, the solution leverages all the flexibility and capability of the Microsoft platform, whilst providing a robust and feature rich housing management solution.

Typical challenges that Housing Associations face_

  • Access to data: lack of accurate, quality and relevant data to make informed decisions for your customers and business.
  • Changing customer expectations: residents expect an always-on, seamless experience across multiple channels.
  • Integration problems: lack of integration between systems leading to an administrative overhead, reduced productivity and lower staff morale.
  • Vendor complexity: multiple vendors for key business solutions reduces the efficiencies that a single platform provide, making it difficult to follow best practice.
  • Regulatory compliance risk: risk of non-compliance against Government mandated regulations.

BRIKHousing: Housing Management System Benefits_

  • Data-led decision making: with tools for analytics and reporting as part of the solution you can make decisions based on data to inform strategic planning and performance evaluation.
  • Enhanced communication: with everything stored in one database you can ensure clear and consistent communication among your residents, staff, and contractors.
  • Operational efficiency: streamlined and automated processes minimise administrative workload and increase efficiency and productivity. This gives you more time to focus your residents and stakeholders.
  • Effective maintenance and resident management: scheduled maintenance, prompt repairs, and efficient resident interactions lead to better property upkeep and increased resident satisfaction.​
  • Regulatory compliance: built-in tools ensure adherence to local housing standards and regulations.​

Key modules_

  • Customer services
  • Rent setting
  • Arrears management
  • Property sales and shared ownership
  • Rents accounting
  • Tenancy management
  • Allocations
  • Customer Portal and residents app
  • Void management
  • Repairs
  • Compliance
  • Contractor management
  • Asset management
  • Planned maintenance

Why Infinity Group?

We have significant social housing expertise with over 20 dedicated housing specialists, 15 implementations, 25 national awards and 96% customer satisfaction.

At Infinity Group, we are ROI-Centric. We emphasise measurable benefits, helping organisations like yours to leverage Microsoft 365 and Dynamics 365 for:

  • Increased operational efficiency: Streamline, automate, and integrate diverse business processes.
  • Data-driven decisions: Analyse vast data for actionable insights.

Infinity Group is one of few organisations globally that holds Microsoft Cloud Solutions Partner status which means we are recognised by Microsoft across six solution designation areas covering: Infrastructure (Azure), Data and AI (Azure), Digital and App Innovation (Azure), Security, Business Applications and Modern Work.

Get in touch for a commitment-free discussion about challenges you are facing or to discuss pricing with one of our experienced consultants.

At a glance