Infosys Microsoft Dynamics 365 Copilot Consulting

Infosys Limited

Infosys’ 3-step starter program is a consulting framework developed to enable clients in their transformative journey to leverage Dynamics 365 Copilot in existing organizational processes & workflows.

It is a structured approach that helps clients in acquainting clients with the various Dynamics 365 Copilot offerings and modules, assessing their technology landscape and user experience touchpoints, and how to use the Dynamics 365 Copilot modules to amplify business user performance and productivity. This framework enables this by simplifying the journey with the help of pre-built offerings from Microsoft and a detailed use-case and assessment approach for each domain. The framework applicability is to organizations in need of:  Automating cumbersome and repetitive manual tasks  Achieving customer and operational excellence  Enhancing employee productivity  Implementing personalized communication campaigns and elaborate insights

The framework for the three-step starter program encompasses FAMILIARIZE, ASSESS and APPLY processes to help clients leverage the Dynamics 365 Copilot offerings to their full potential, with the required modules based on their business objectives with the ability to unlock possibilities for greater outcomes. The 2-week consulting exercise for this starter program includes: FAMILIARIZE  Getting acquainted with various Dynamics 365 Copilot offerings.  Envision the future state with Dynamics 365 Copilot implemented.  Realize the value gain offered by Dynamics 365 Copilot modules. ASSESS  Assessment of current business landscape and process flows.  Understanding the user and employee experience touch points, challenges and areas of improvement. APPLY  Identification of Dynamics 365 Copilot intervention and value addition points.  Providing a persona-based impact analysis.  Recommendation of key Dynamics 365 Copilot modules that can be leveraged.

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