ivision’s Teams Phone Rapid Deploy

Leverages a speed-to-market methodology designed to help clients successfully plan and deploy a Microsoft Teams Phone and Conferencing environment for various use cases. It assists IT groups with operational preparedness for Cloud Voice Administration management, security, and governance used to maintain and optimally run the Teams Phone and Conferencing environment.

What’s Included

Workshops and Design Sessions to develop a plan and design of use cases and deployment of Microsoft Teams to meet the business requirements and finalized plan for MVP
Deployment plan for Teams Phone and Conferencing
Implementation schedule
Baseline configuration of Teams Phone reporting, monitoring
Development for JML (Joiners, Movers, Leavers - on/off boarding & User Provisioning, DID’s, call plans, etc.)
Assistance with MVP plan and execution
Configuration of operational Governance plan

Customer Challenges

Legacy PBX running end-of-life
PBX and Conferencing solutions are separate and not integrated
Business needs to maintain a consistent telephony and conferencing/meeting experience for all employees
Securing Cloud PBX and Meetings properly
Validating compliance of Meetings, Chat and Voicemail
Management of users and identities across too many platforms
Consolidate and centralize meetings and cloud telephony solutions
Support with integrating Teams with existing PBX through Direct Routing
Support different user personas, light user vs power user
Leverage Microsoft investment for improved ROI
Ensuring expert operational capabilities of critical business systems

Service Options

Support for Hunt Groups, Call Routing and Auto Attendant
Other Auxiliary Services for Teams Phone:
- Support for Direct Routing
- Support for Holidays/Office hours & after hours call routing
- Support for live event admin
- Call quality QoS and methods for troubleshooting

Key Deliverables

Teams Phone Design Strategy Aligned with business goals and objectives
User Audience defined communication and adoption plan
Production MVP Teams Phone deployment based on key business driven use-cases and Cloud Voice scenarios
IT Onboarding/Orientation
Tactical enablement of Microsoft Teams Cloud Voice and/or Direct Routing with Existing PSTN

Teams Phone Rapid Deploy

Ivision, Inc.

Details

Links