The Dynamics Omnichannel

Enhances customer support by providing comprehensive communication channels for personalized and efficient service.

Customer Benefits:

• Improved and Unified Customer Service: Agents can provide instant assistance and information sharing within Teams, enabling faster and comprehensive responses.
• Real-time Assistance: Customers and agents can engage in chat conversations, audio calls, video calls, or screen sharing sessions, allowing for interactive and personalized support.
• Omni-channel Engagement: The Teams channel integrates with Dynamics 365 Omnichannel through web chat, email, SMS, social media, and more. Agents can start a chat on the website and transition to Teams without losing context.
• Collaborative Problem-solving: By sharing screens and files, agents can provide step-by-step guidance or troubleshoot technical problems effectively.
• Integrated Business Processes: This integration enables agents to access Dynamics 365 to view customer data, update records, create cases, and trigger automated workflows directly from Teams.

Cost for Omnichannel Facebook Channel:

$12,500

Timeline:

2 Weeks

Cost for Omnichannel Teams Channel:

$12,500

Timeline:

2 Weeks