https://store-images.s-microsoft.com/image/apps.2029.1fc33ec4-dc25-4170-ae6c-ee23d57e1a15.8f389b5c-44f1-4d21-8520-35b205e85af4.5b5e60da-f8e6-47d3-8e53-0c3e7483ca1c

Dynamics Omnichannel

JourneyTEAM

Integrate your channels into your existing Omnichannel environment

The Dynamics Omnichannel

Enhances customer support by providing comprehensive communication channels for personalized and efficient service.

Customer Benefits:

  • Improved and Unified Customer Service: Agents can provide instant assistance and information sharing within Teams, enabling faster and comprehensive responses.
  • Real-time Assistance: Customers and agents can engage in chat conversations, audio calls, video calls, or screen sharing sessions, allowing for interactive and personalized support.
  • Omni-channel Engagement: The Teams channel integrates with Dynamics 365 Omnichannel through web chat, email, SMS, social media, and more. Agents can start a chat on the website and transition to Teams without losing context.
  • Collaborative Problem-solving: By sharing screens and files, agents can provide step-by-step guidance or troubleshoot technical problems effectively.
  • Integrated Business Processes: This integration enables agents to access Dynamics 365 to view customer data, update records, create cases, and trigger automated workflows directly from Teams.

Cost for Omnichannel Facebook Channel:

$12,500

Timeline:

2 Weeks

Cost for Omnichannel Teams Channel:

$12,500

Timeline:

2 Weeks

At a glance

https://store-images.s-microsoft.com/image/apps.58442.1fc33ec4-dc25-4170-ae6c-ee23d57e1a15.8f389b5c-44f1-4d21-8520-35b205e85af4.0dfd4d11-e009-4c9a-9155-57e11112228a