Kyndryl Virtual Assistant: Your GenAI Front door to Support Services

Kyndryl believes in co-creating solutions with customers to meet their unique needs and drive business outcomes. Kyndryl’s Virtual Assistant is designed to support routine tasks, automate workflows, and provide contextual information, evolving from IT-oriented chatbots to executive advisors. Kyndryl's strategic approach focuses on three high-level areas: access, productivity, and support, all underpinned by a commitment to experience, security, and sustainability.

Service Description

Kyndryl’s Virtual Assistant, powered by Microsoft Copilot Studio, Power Platform, and Microsoft 365 Copilot, is designed to enhance the IT support experience by providing seamless, hyper-personalized, and proactive support to employees. The service integrates various technologies to create a CONNECTED EXPERIENCE that spans infrastructure, applications, data, and employee interactions. The virtual assistant is a key component of this vision, offering frictionless self-help capabilities supported by smart automation and human-like support available 24/7 in the user's native language.

Key Features

1. Seamless Self-Help Capabilities: The virtual assistant provides frictionless self-help options supported by GenAI, smart automation, allowing employees to resolve issues independently.
2. Proactive Services: Empowered by orchestrated employee journeys, ensuring timely and relevant support.
3. Human-Like Support: The virtual assistant provides human-like support 24/7 in the user's native language, enhancing accessibility and user satisfaction.
4. Operational Efficiency: With a high deflection rate, the virtual assistant improves operational efficiency for the Service Desk delivery team.
5. Integration with ITSM Systems: Integrates seamlessly with IT Service Management (ITSM) systems and other enterprise applications, streamlining processes and reducing the need for live support.
6. Generative AI and Orchestration: The virtual assistant is empowered by GenAI and intelligent process automation processing actions and requests.
7. Predictive and Actionable Insights: Personalized and predictive insights and actionable recommendations, helping employees stay ahead of potential issues.
8. Continuous Improvement: The virtual assistant continuously improves through monitoring and automated deployments, ensuring it remains up-to-date and effective.

Kyndryl orchestrates employee journeys with a focus on enhancing experience and productivity by leveraging Microsoft technologies. They meet customers where they are and co-create their desired future by developing advanced Assistants powered by Microsoft Copilot Studio.

The maturity levels attached reflect the evolution of the virtual assistant from a basic IT support tool to a sophisticated executive advisor, capable of handling complex tasks and providing valuable insights.

Why Choose Kyndryl?

• Kyndryl is a leader in digital workplace solutions, supporting over 650 customers across more than 50 countries.
• Our open Digital Workplace Platform integrates with industry-leading solutions, using cognitive analytics and automation to provide a modern digital workplace with advanced IT service desk capabilities.
• By partnering with Kyndryl, you can ensure a secure, seamless, and efficient support experience for your employees.

Contact Us

Terms, conditions, duration, and pricing are customed to each engagement. Please contact us to discuss a solution to meet your business needs. Offer availability may be limited in some countries.