AppCare: Minimum 2 day services and implementation

AppCare Application Managed Services

For those forward-thinking organizations who move to the cloud, the benefit from using modern applications means that the pace of updates and changes has increased. Your IT team may be spending too much time on upskilling to keep up and as a result falling behind the curve. The primary goal of an IT operation is to deliver an optimal service to the business and this is a real business risk. Do you use a range of business applications and collaboration tools including ERP (such as Dynamics 365 Finance, Supply Chain Management and Business Central), CRM (including Dynamics 365 Customer Engagement), low-code apps, document management, and BI tools? With this IT landscape in place do you have a structured program in place to manage updates, developments and security? AppCare Managed Service is a comprehensive program that supports the maintenance, change management and security of your business applications.

AppCare covers:

• Service Desk with SLAs
• Knowledge Base and assistance
• Corrective management
• Adaptive management
• Test and Release management
• Governance
• Security management
• Application use reporting
• Added value services such as Solution Updates, Impact Assessments and Strategic Workshops
• Analysis of information protection using the Microsoft Azure Information Protect module

Benefits

By outsourcing your application management to experts, you can:

• tailor the support you need to your own business requirements, with the benefit of SLAs
• master your IT operation budget
• proactively manage the agility and speed of the cloud lifecycle
• control change and quality management with specialist help
• keep updated with IT best practice
• allow your in-house IT team to focus on added value projects

Next steps

Contact Prodware to help your business run smoothly, using the latest in IT best practice to minimize risk and interruption. Price shown is estimated minimum no. of days over a year.