Prodware Field Service Jump Start

In today’s competitive and complex service landscape, customers demand more. Do your technicians do not have visibility of service history before they go onto a customer site? Does your scheduling team have a clear and instant idea of the skill sets of the engineers or how long they take on a call? Do you measure your first-time fix rate and are your productivity levels and overheads sustainable?
Setting up a modern field service operation must answer these expectations, and leading field service management technology such as Microsoft Dynamics 365 Field Service, helps do this but where to start?

The Field Service Jump Start service is a quick implementation of Microsoft Dynamics 365 Field Service for a fast way to achieve modern field service provision. With a fixed scope, your field service is up and running, user adoption is strengthened and you see ROI faster.

Four steps of the Jump Start approach

• Workshop: your objectives and processes are discussed that apply for your business model. Immediately after this session, our consultant configures the solution in Microsoft Dynamics 365 Field Service across 10 settings
• Configuration: alongside configuration is the milestone for data cleansing and migration approval
• Data import: accounts and contacts are imported
• Training: In an end-user or train-the-trainer session you and your employees learn how to get started

What’s covered in Field Service Jump Start implementation?

• Accounts and Contacts
• Work orders
• Field Service mobile app
• Scheduling
• Inventory / Purchasing
• Customer assets
• Dashboards (field service agent and dispatch)
• 4 authorization roles

Price quoted is based on a fixed engagement of 12 weeks.