Microsoft Dynamics 365 for Commerce

As organizations accelerate their digital transformation initiatives to adapt to the changing customer ecosystem, the need for an integrated business environment is paramount. Manual processes & long-standing siloes create major organizational impediments to realizing ROI and driving digital growth.

Microsoft Dynamics 365 for Commerce When it comes to meeting and exceeding the expectations of customers, this is best done by identifying what needs they have and how to meet them. Using Microsoft Dynamics 365 for Commerce, customer interactions and insights can be tracked and recorded to deliver a unique experience for everyone that interacts with your business.

At Cognizant, we provide a comprehensive assessment, requirements identification and improvement including a full transformation blueprint. This is done by unifying back-office, in-store, and digital experiences into a single system that allows you to have a complete view of your business and your customers. Omnichannel is the goal for all retailers. It’s also the desire of most consumers. You need to be able to see how a customer has interacted with you. Once they’ve discovered you online.

The common challenges we see from Cognizant clients are:

• Disparate systems, lack of 360 view of Customers who buy on-line, in store or from inside sales
• Lack of insights on customer buying habits, need to understand how to grow wallet share
• Considering adoption of Microsoft Dynamics 365 & Microsoft Power Platform, but unsure where to start
• Need to accelerate digital innovation and transformation for Retail channel

We implement Dynamics 365 Commerce leveraging industry best practices and innovative design thinking to ensure your organization functions as efficiently as possible. Our comprehensive process includes:

1. Immersive envisioning that includes virtual experience center consisting of industry experts working with your organization to define your needs and requirements, & environments to conduct proof of concept and fit-gapping to provide a preview of the end-state solution and to support planning. a. Business outcomes delivered as part of the envisioning phase: i. High-level architectural design. ii. Complete solution requirements, user stories, epics, and as-is processes to be enabled
2. Solution Architecture Definition based on Requirements and a solution design and architecture. Business outcomes delivered as part of the architecture definition phase: i. Detailed solution architecture is completed. ii. To-be business processes are defined. iii. Deployment storyboard is developed
3. Agile deployment is a cyclical process that includes all tasks necessary to plan, develop and test each capability identified during project Envisioning & Architecture Definition. Business outcomes delivered as part of the development phase: i. Code and capabilities necessary to meet user story requirements including integrations, migrated data & features. ii. Demonstration of each feature and final solutions developed during the agile cycle
4. The Release Phase represents transition from the Agile Lifecycle to the end-user experience. The Release Phase will include UAT and Production release of the completed capabilities, a client demonstration of the new capabilities, UAT testing, and can include data migration and end-user training components. Business outcomes delivered as part of the Release phase: i. Training materials and key stakeholder training. ii. Documented Use Cases for solution testing. iii. Migrated UAT and final production data. iv. Fully tested and approved solution.
5. The Support phase is designed to assist the client transition to using the new solution post go-live. Business outcomes delivered as part of the Release phase: i. Additional development, oversight and training as required.
The price relates to the initial consultation - implementation price and duration will be determined based on client specific requirements surfaced during/after the initial consultation.