Unleash the full potential of Microsoft Teams Voice

Overview

As hybrid working and cloud-based collaboration redefine the modern workplace, companies rely on tools like Microsoft Teams to keep employees connected and productive.

Traditional voice calls may feel limited compared to the modern, powerful features included in Teams. Unify your telecommunications with the world’s favourite collaboration suite by adding voice calling and unleash the full potential of Teams.

Ogi Pro can help your organisation make the most of Teams Voice – a flexible all-in-one telecoms solution that scales as your team grows. Our friendly experts will guide you through the journey of adopting Teams as your primary telephony platform, revolutionising the way your organisation communicates.

Key benefits

• Integrate voice calls and other powerful business telephony features into Teams
• Seamless integration from voice to chat, enabling secure multi-platform communication
• Cost-effective, scalable telephony solutions that give you greater flexibility and control over spend
• Incorporate voice calls into a call recording solution

This engagement includes:

• Identifying business-critical telephony functions (call routing, hunt groups etc)
• Identifying compliance requirements
• Reviewing existing solutions for telephony and existing Teams usage in the organisation
• Specifying and providing hardware and software requirements
• Identifying necessary integrations and limitations

Complementary add-ons for this engagement include:

• Identity Management
• Securing Content in SharePoint and OneDrive

Scope

This engagement is focussed on implementing Voice / Telephony features in Teams for Microsoft 365. The intention is to keep the scale and complexity of the Engagement to a minimum in order to quickly provide the defined benefits to the customer and end-users. For larger, more complex organisations the engagement can be run multiple times with a new set of user stories / success criteria. Examples of circumstances where this may be appropriate are:

— Migrating teams relying on different existing voice solutions — Migrating Teams with different existing use of the Teams solution

Assumptions

This Engagement is designed based on the following assumptions:

— The customer already has a Microsoft 365 Tenant in place — Ogi will be provided with delegated admin access as a Microsoft Partner for at least the duration of the engagement — Any additional licensing required to support the Engagement can be provided by Ogi as a licence provider.
— Workshops and non-disruptive implementation work will be carried out during standard business hours

Exclusions

— Decommissioning / cancellation of existing third-party telephony solutions — Support for existing solutions during migration — Migration of any other workflows to support the role-out of the Teams Voice Solution

Ogi are able to assist with many excluded items through other pre-defined engagements such as those covering Microsoft 365 Migration, Device and Application Management and Content Management

Agenda timeframe: (accelerated - actual depends on customer involvement)

Week 1: Day 1: Envision session and produce outputs Day 2: Produce and Agree Implementation Plan Day 3: Implement initial best-practice / policies. Implement Active Directory Connector / Password write back etc. Days 4/5: Enable Early Adopters and test

Week 2:
End User engagement and wider deployment.