Teams Voice Implementation

Microsoft Teams Phone Implementation, Number Porting, and E911 Summary Move to Microsoft Teams Phone with confidence. SkyTerra implements call routing, ports your numbers, and configures Dynamic E911, all with training, documentation, and a clean handoff. Overall value proposition Turn Microsoft Teams into your secure, reliable business phone system. We design and mplement Microsoft Teams Phone, complete number porting end to end, and configure Dynamic E911 so emergency calls route accurately with compliant location data. You get a structured rollout, clear user communications, and IT team enablement that sticks. Why organizations choose SkyTerra You want a proven phone cutover plan that avoids downtime and confusion You prefer a partner that owns number porting tasks, Letters of Authorization, and Firm Order Commitments You need compliant emergency calling with location services that match your network sites and subnets Your team wants documentation, training, and a clean handoff they can run in-house Scope and deliverables Design for Microsoft Teams Phone, including choice of Calling Plans, Operator Connect, or Direct Routing Call routing, dial plans, voice policies, emergency call routing policies, and normalization rules Number porting management, inventory and audit, LOA preparation, CSR validation, FOC scheduling, port-day execution and rollback plan Dynamic E911 configuration, network sites and subnets, emergency addresses, test plan using 933, end user and IT guides Call queues and auto attendants, hours, holidays, overflow, and reporting Device strategy, headsets and Teams certified phones, common area phones, lobby phones Adoption materials, end user quick start, help desk runbook, executive briefing Project documentation, as-built configs, support handoff SkyTerra Three-Thread Delivery Model

1. Technical execution Phases Discovery: Current telephony inventory, carrier accounts, TN blocks, user personas, analog lines and fax needs, emergency calling requirements, network sites and subnets, licensing review for Microsoft Teams Phone and Microsoft 365. Design: Architecture for Calling Plans, Operator Connect, or Direct Routing with Session Border Controller, voice routing, dial plans, emergency routing, call queues, auto attendants, and device standards. Mapping of legacy features to Teams equivalents. Configuration: Teams Phone policies, voice route, PSTN usage, normalization rules, queues and attendants, business hours and holidays, resource accounts, caller ID and emergency location policies. Configure Dynamic E911, location services, network sites and subnets, emergency addresses, and notifications. Number porting: Inventory validation, LOAs, CSR pull and correction, FOC date selection, test TNs, partial and full ports, staggered department cutovers when needed, port-day bridge and rollback plan. Testing: Test call flows, internal and external, queue logic, voicemail, shared lines, analog integration, 933 test for emergency call validation, representative device set validation, pilot user acceptance. Deployment and handoff: Cutover execution, live monitoring, hypercare, as-built documentation, help desk runbook, admin training, roadmap for post-cutover enhancements.
2. IT team enablement Live admin workshops for Teams Phone policies, routing, and emergency configuration Number management procedures, new TN activation, feature changes, and carrier escalation paths Troubleshooting playbooks for call quality, SBC, devices, and porting issues Governance guidance for growth, naming, licensing, and lifecycle
3. End user adoption Role-based quick start guides for softphone, headsets, and desk phones Call handling tips, voicemail, simultaneous ring, mobile usage, common area use Change communications timeline, pre-cutover notices, Day 1 and Week 1 support guides What you can expect A secure, documented Teams Phone environment aligned to Microsoft best practices Smooth number porting with clear dates, cutover steps, and a tested rollback plan Compliant Dynamic E911 with accurate locations tied to your network sites Trained admins, prepared help desk, and confident end users A phone system that is easier to manage, simpler to scale, and ready for growth Prerequisites Active Microsoft 365 tenant with Microsoft Entra ID, verified domains Teams Phone licensing, and if applicable, Calling Plans, Operator Connect carrier, or Direct Routing SBC access Current TN inventory, account PINs, latest Customer Service Records, and billing addresses Network site and subnet details for Dynamic E911 planning nal live training for reception, contact center light workloads, and executives Conclusion Voice cutovers do not have to be risky. SkyTerra gives you a structured plan, clean execution, and a phone system your team can run with confidence.