Teams and ServiceNow: 4-wk implementation

ServiceNow and Microsoft has teamed up to help enterprise customers deliver great digital experiences and supercharge employee productivity by integrating the Now Virtual Agent with Teams, Microsoft’s fast-growing social collaboration platform. The successful outcome is achieved when the technical deployment is supported with proper communication and change management.

Objective Sulava’s main objective is to deliver a Adoption and Change Management campaign for the ServiceNow and Microsoft Teams integration deployment.

Scope create environment for efficient change management, communication, train the end-users by providing them all the relevant content, support material, how-to guides to maximize the success of the deployment.

Activities: Our Adoption and Change Management activities will focus on multi-channel communication, informing end-users about the change, and giving them needed support and training to use the solution in the right way.

Newsletters and intranet communication. These will include:

• 3 x newsletters / Company Communicator messages (one before the roll-out, one during the roll-out and one week after the roll-out).
• Same message content delivered to custome Connect Intranet, with more details about the features and the benefits from the integration.
• Guides and other support content. These will include: One-pagers about the solution highlights
• Manager guides to help them provide all the needed information to their teams.
• Short videos (about 30 sec of length) that can be shared via multiple channels Trainings and info sessions:
• 2 x 20 min train the trainer sessions for selected end-users / managers (recorded and can be shared after the sessions).
• 2 x 10 min info sessions for wider audience using Microsoft Teams Live Event functionality (recorded and can be shared after the sessions)