THInc.Ops Managed Service

THInc Ops frees up your IT team so they can focus on advancing organizational goals while we take on all the routine tasks of managing your Microsoft 365 platform and hardening Microsoft 365’s native security settings and monitoring for secure productivity. With technician skill-level and quality-of-service head and shoulders above any MSP in the region, we take pride in going the extra mile and solving problems.

Key Capabilities: • Infrastructure Maintenance: Proactive upkeep and lifecycle planning of hardware and network infrastructure. • End-User Support: Higher-skilled technicians ensure your staff leaves support calls happy and impressed. • Monitoring and Patching: Continuous monitoring and timely deployment of updates and patches. • Strategic Business Reviews: Quarterly sessions for planning, budgeting, and alignment with strategic goals. • Fixed, Monthly, Predictable Cost: Transparent pricing model with no hidden fees. • 24/7/365 Support: Always-on support to ensure operational continuity. • CIS Security Controls: Adherence to industry-standard security frameworks. • ITIL Service Management Framework: Efficient and standardized service delivery. • Tier 1/2 and Tier 3/4 Escalation Access: Access to advanced technical expertise. • US-Based Staff: All support provided from Portland, OR. • Lifecycle Management: Full lifecycle support for hardware and software. • Cybersecurity Roadmap: Expert-led planning for security posture improvement. • Vendor Support: Liaison with third-party vendors on your behalf. • Real-Time Dashboard: Full visibility into IT operations and support metrics. • Customer Portal: Centralized access to support tickets and service insights.