Dynamics 365 Customer Voice Consulting: 3 wks POC

Description:

During this 3 weeks POC offer, our consultants will provide an overview of Dynamics 365 Customer Voice capabilities, possibility of integrating the customer responses with Dynamics 365 Customer Engagement and how automation can help increase the chances of connecting with the customer at the most critical point of their customer experience. After this offer you will be able to send out surveys directly from Dynamics 365 Sales, and view the survey results directly from Contacts/Accounts record in Dynamics 365 CRM.
Dynamics 365 Customer Voice is a feedback management application to keep track of the customer metrics. By viewing real time survey responses from Dynamics 365 line of business applications, it becomes even more enriching for organizations complacent about customer experience. Our expert team consists of certified Microsoft Dynamics 365 CRM consultants. We can help you in implementing customer surveys (Dynamics 365 Customer Voice), sending out surveys directly from CRM, and viewing the survey results directly from Contacts/Accounts record in CRM.

Dynamics 365 Customer Voice Consulting Offer Benefits:

• Send out surveys to multiple contacts in one click directly from Dynamics 365 CE
• Single view of the customer with Customer Voice record visible directly in associated contact/account
• View latest and historical survey records at an account level directly from Dynamics 365 CE
• Automatically send different thank you emails to customers on the basis of their response (passive, detractor, promoter)
• Managers make informed decisions by viewing dashboards with Overall NPS score at a BU level and at survey level