AvePoint Citizen Services

by AvePoint Inc.

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(19 ratings)

Connect with Citizens, ramp up response times & deliver dynamic results

Instantly gratify citizens with an intelligent, connected government featuring automated case management, improved response times, and speedy service delivery.

Key Benefits/Features:

  • Modernize Services

Provide your community with a centralized portal to easily submit citizen service requests from anywhere, anytime, on any device. Accurately respond to citizen requests with built-in location services and optimize task allocation from nearby field staff by utilizing integrated geo-location services and mappings from mobile devices.

  • Automate Management

Streamline case routing by simplifying the processes of creating, tracking and managing service and information requests. Improve citizen satisfaction with enhanced service quality by eliminating manual case management processes that drain valuable time and are susceptible to human error.

  • Gain Insight

Monitor service-level agreements and establish long-term planning with the ability to access, view, aggregate, compare and analyze statistics. Pinpoint system inefficiencies and increase accountability with powerful reporting capabilities through dashboards and standard reports.

Questions? Contact AvePoint Sales.

At a glance