The Lithium platform is a complete set of solutions for social customer support, digital marketing and crowdsourced innovation that allow you to listen, respond and act on your customers’ conversations, creating deeper customer relationships and fostering brand loyalty and advocacy. Pair this with deep insights based on data and our expertise in maintaining vibrancy in your engagement strategy, and you get one amazing set of business solutions for a great digital customer experience.

• Digital Marketing - Customer experience is the last frontier for differentiation.
   
• Social Customer Support - Lithium creates a place on your website where customers answer each other’s questions, enabling you to deflect 20% of service calls.
• Crowdsourcing Ideas and Innovation - Harness the wisdom of the crowd to build better products and take them to market in record time.

Key Features

• Forums
• Crowdsourced Ideas
• Ratings and Reviews
• Q&A
• Tribal Knowledge Base
• Photos and Videos
• Contests
• Blogs
• Groups
• Gamification
• Value Analytics
• Social Intelligence Analytics and Dashboards