RealCase Management

by Wolcott Systems Group

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Simplify issue management for customers or vendors

Pricing: Per Tenant: $35 per month or annually for $360.

Are your customer complaints falling through the cracks? Do you waste time picking up the pieces from issues with no real way to assign responsibility for case management? These are common problems in any organization that lacks a true case management solution.

Manually tracking cases and complaints in spreadsheets can result in the inability to analyze customer experiences, drop the ball with customer complaints, and inefficiently process returns. Successful modern businesses need to be able to resolve issues in a timely fashion and have clear, accurate documentation of each case. Without such a system, at best your business is scrambling to stay organized and maintain accountability for cases—at worse, you’re not managing them at all.

Wolcott’s RealCase Management app for Microsoft Dynamics 365 Business Central provides a way to easily track, record, and resolve cases as well as assign issues to a specific person to ensure they close with a satisfied customer. It’s a simple issue management system that allows you to assign codes to issues to identify why a case occurred and how it got resolved. With places to put notes and attachments, you keep track of every case—and who is responsible for its resolution—in one central place.

Use RealCase Management to assign cases to specific users and get clear visibility into those cases, in addition to:

· Easily correlating cases to their related documentation

· Providing all relevant case details in the RealCase app such as reason for complaint, lot tracking, and more

· Leveraging automation to keep all cases in your system organized

· Never losing track of a case’s progress

· Seeing happier, more satisfied customers who have filed complaints

Stop hoping your team will stay on top of customer complaints and be rest assured they will get resolved well. An easy-to-use, intuitive, clear interface makes RealCase Management the choice for customer service, internal sales, procurement, purchasing, and quality control personnel across all industries.

Supported Editions:

The app supports the Essentials and Premium Editions of Microsoft Dynamics 365 Business Central.

Supported Countries:

Canada and United States.

Supported Languages:

This app is available in English (United States and Canada) and French (Canada).

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