Helpdexx

Helpdexx simplifies support management by allowing users to create and follow up on support requests and tickets directly within Business Central. This eliminates the need for multiple tools, providing an efficient workflow for handling customer issues.

A key component of Helpdexx is the Deltanexx Support Contract, which provides detailed insights into support agreements. With this feature, users can track contract details, monitor remaining budgets, review logged hours, and manage support bonuses, all within the same system.

With Helpdexx, users can:

• Create Support Requests Instantly: Capture customer issues quickly and convert them into actionable tickets without leaving Business Central.
• Track Tickets Effortlessly: Monitor the progress of tickets, assign resources, set due dates, and update statuses, all in one centralized system.
• Centralized Communication: All communication between the customer and Deltanexx is centralized within the ticket system. Messages can be exchanged directly in the tickets, eliminating the need to send emails via Outlook for ticket progress updates.
• Manage Support Contracts Transparently: Access and review support contract details, including contract value, remaining budget, bonus hours, and logged time, directly within Business Central.
  
  

Helpdexx integrates support management into your everyday business processes, offering a unified solution for excellent customer service.