Sycor.Service is a solution tailored to slim and efficient customer service processes. With Sycor.Service you can manage your service organization competently across all locations – nationally, internationally, and worldwide. The scope of functionality was purposefully streamlined: You can improve the quality and speed of your services with Sycor.Service. The so-lution lays the foundation for fast action and the efficient use of the best possible resources to complete maintenance orders in a timely manner. With the use of Microsoft Power BI and Machine Learning, you obtain all information required to provide services proactively. This improves the satisfaction of your customers and ties them more closely to your company in the long-term.
With Sycor.Service you extend the service life of equipment, machines, and plants with optimum services. In addition to all classic after-sales service processes, Sycor.Service supports the project business.
Processes that lead to the goal as quickly as possible and fast action are prerequisites for success in the service business. Sycor.Service provides all functions you need to optimally administer equipment, fleets, or entire plants throughout their lifecycle. The core elements of any service process – equipment management, quotations, service orders, maintenance orders, and periodic orders – are integral elements of Sycor.Service.
Sycor.Service features processes and functions for companies in the follo¬wing industries where customer service plays a role in value creation:
• Machine & equipment trade
• Rental of mobile goods trade
• Project and plant engineering & construction
• Mashine & equipment production
We developed Sycor.Service as a streamlined solution to support service processes. Intuitive usability for all employees is of central importance to us. Workspaces present all information and functions that are needed regularly through clear, customizable, role-based user interfaces. Your employees record, edit, and analyze data intuitively and task-based – with full mobile access at all times and on any device. This ensures short processing times, fast decisions and high user satisfaction. As a genuine „cloud first, mobile first“ solution, it combines the scalability and flexibility of the cloud with full mobile availability.