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AMC Premise & Cloud Solutions

AMC Technology

Provides access to phone, Skype for Business, and Social Collaboration from within MSCRM or USD

AMC Contact Canvas Omni-Channel gives agents multiple options to help their customers and provide exceptional, efficient customer service.

With Contact Canvas your organization can now:

Extend proactive customer care to include social media
  • Easily identify and quickly respond to sales leads and service opportunities on social media networks
  • Drive agent efficiencies via screenpop, click to dial, and advanced telephony features like conference and transfer from within CRM
  • Streamline IT costs by leveraging existing telephony infrastructure
  • Simplify Agent multi-tasking by routing all agent work (leads, cases, telephone, chat, email, social, etc.) through a single user interface
  • Respond knowledgeably and rapidly with a full 360 degree view of the customer
  • Make knowledgeable decisions based on comprehensive and accurate data
  • Access telephony and/or omni-channel reporting from within CRM
  • If you're looking for information on our Cloud Solution, DaVinci, or to get started using it, please visit: contactcanvas.com/davinci

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