Citizen Service Portal
by Apar Technologies Pvt. Ltd.
The objective is to provide a single window access to the information and services to the citizens .
A Grievance/Query is formal
information to the authority on the form of discontent or dis-satisfaction
faced by the citizen in obtaining the services that fall under the ambit of the
government agencies. This may be multiple in nature and services yet is not
prejudiced and relates to the state of the mind of the complainant
Types of Grievances
Predicting the types of Grievances in entirety is a
fruitless exercise. In order to prioritize functions of the grievance
management a broad classification is made for the disposition of the grievance
Corruption Related Grievance
Service Delivery Related Grievance
Turnaround Time Related Grievance
· A misunderstood subject Grievance which later turns out to be information extracting query
Robust Multi Channel Interaction for various
stake holders involved in the system.
User Level Access ensuring proper data flow and
data view to the assigned level.
Assignment and Escalation Mechanism to ensure
that grievance are attended to in the right manner.
Department wise workflow handling flexibility in
Two way integration to the portals possible.
· Department Level / Role wise custom dashboards and reports showing the required data that is needed.