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Live Assist for Dynamics 365 Powered by CaféX


Transform customer experiences on Dynamics 365 with in-app text chat, co-browse, bots, and mobility.

Providing exceptional customer experience is the new competitive advantage. CaféX Live Assist™ for Microsoft Dynamics 365 enables personalized, omnichannel customer engagement that will delight your customers and improve your agents' productivity.

Hosted in the Azure cloud, the combined solution embeds real-time customer interaction within the Unified Service Desk and web clients for Dynamics 365. The immersive solution extends in-app live assistance to customers, who can interact with service representatives via text, co-browsing, bot escalation and more.

With CaféX Live Assist and Dynamics 365 tightly integrated, you can:

  • Proactively engage with chat
  • Problem solve faster with co-browse and bots
  • Ensure a 360-degree view throughout customers' journeys
  • Reduce operating costs and increase online sales
  • Deliver best-in-class digital experiences based on customers' unique preferences including mobile and web channels