Research shows that 79% of consumers will switch brands if their trust is broken, with 49% doing so immediately.* Hyper-personalized experiences and frictionless interactions are now vital to keep your customers coming back again and again. LoyaltyOne is a modern solution designed to help retailers utilize customer data to create tailored loyalty experiences that boost satisfaction, improve the buyers journey and increase customer lifetime value.

Leveraging Microsoft Dynamics 365 and AI-powered insights, LoyaltyOne provides a comprehensive, intelligent retail experience with loyalty and customer data management built in. With LoyaltyOne you’ll gain:

Unparalleled customer data visibility, breaking down silos between touchpoints and points of sale
An enhanced customer experience with robust integration capabilities for customer-facing channels
Increased customer loyalty with the ability to provide tailored loyalty experiences and personalized rewards
Increased self-service, reducing the cost to serve your customers
An optimized, customizable toolset to help your business innovate and succeed in the new era of retail

In addition, LoyaltyOne will streamline your entire loyalty program, enabling you to:

Create, execute and analyze multiple programs at the same time
Define promotions on the fly with flexible rules andactions

Define tier level, expiry criteria, automatic tier transition rules
Generation unique IDs for virtual card, program membership, tracking of sales interactions
Gain a 360-degree view of all customer interactions, buying patterns and trends
Configure rules for accrual, promotion, tier transitions and much more
Set up products for code redemption and automatic display of eligible redeemable products
Seamlessly integrate with existing POS and e-commerce applications
Integrate with referral programs and social media for social listening, promotions and more

Learn more by reviewing the resources below or get in touch for a free initial consultation with our Microsoft Cloud for Retail experts.

LoyaltyOne - Loyalty Management Solution

by Cognizant