Scale Your Support Ecosystem with AI-Powered Search and Insights

Deliver exceptional customer service with an AI-powered enterprise search solution that seamlessly merges into your Dynamics 365 platform to enable you to instantly index multiple content sources and accelerates knowledge discovery to present the most relevant results to your support agents without them having to leave the console.

SearchUnify from Grazitti Interactive—a Microsoft Gold Partner that supports businesses with marketing automation and cloud innovation services—is a cognitive search platform revolutionizing information discovery. SearchUnify’s unified cognitive search platform and insights engine enables building of AI-based apps and its out-of-the-box support for 35+ native connectors helps you access relevant information without leaving the Dynamics 365 console. Backed by robust AI algorithms, it enables you to track user behavior & search history to ensure relevant and personalized results. Support Managers using SearchUnify can boost agent productivity immensely by reducing the average time to relief (TTR) and increasing the rate of first-call resolutions (FCR). SearchUnify is a “simple, scalable and easy to implement tool” with a “well-thought-out technical architecture” as noted by The Forrester Wave™: Cognitive Search, Q2 2019. Recipient of multiple awards, SearchUnify recently won two Stevies at the 2020 Stevie® Awards for Sales and Customer Service.

  • Store Anywhere, Find in Dynamics. Instantly index multiple content sources like Lithium, Jira, MadCap Flare, etc. and many more to enable your agents to search them all without leaving Dynamics 365.
  • Search Experiences that Get Better Everyday. SearchUnify learns from the search habits of your agents and tweaks its search results to enable faster case resolution & boosts FCR.
  • Obtain Highly-Relevant Search Results. Powered by proprietary NLU algorithms, SearchUnify is able to obtain context from a query and deliver highly relevant results.

  • Powerful Analytics for Proactive Decision Making. SearchUnify provides 35+ reports to measure key search metrics , helps discover & fill content gaps, and employs NLG to present complex reports in plain English. These reports help tune results, boost content sources & take data-driven decisions.
  • Stay Compliant, Stay Secure. You can store search indexes on-premises, permit users only from select IP addresses to search and stay up-to-date on your instance’s well-being with a special status page.

At a glance