With the Hootsuite for Microsoft Dynamics 365 app, you can deliver effective, timely, and engaging customer experiences to drive more leads and build meaningful relationships.
The Hootsuite app for Microsoft Dynamics enriches your Dynamics data with social data from Hootsuite. You can create leads, opportunities, or cases based on social media conversations, plus add notes and log all social activities to document your engagement with prospects and existing customers.
An installable solution package from MS app source adds custom fields to hold social data in your Dynamics 365 instance. The leads, opportunities, contacts, and case entities created from your Hootsuite dashboard are saved to your Dynamics 365 instance. Installing the solution package requires organization admin privileges in the Microsoft Dynamics instance. For details, see the user guide.
Hootsuite is the leader in social media management, trusted by more than 18 million people and employees at more than 80% of the Fortune 1000. Hootsuite’s unparalleled expertise, customer insights at scale, and collaborative ecosystem help people and organizations succeed with social. Hootsuite partners with Microsoft to bring these market-leading capabilities to the Dynamics 365 family, enriching use cases and workflows with social media.
To get started with Hootsuite for Microsoft Dynamics 365, request a demo.