Omnipresence is a modern customer engagement and management solution for life sciences manufacturers
Omnipresence is a modern customer engagement and management solution for life sciences manufacturers to replace CRM/SFA solutions that were built for the sales force era. Sales force era CRM/SFA solutions are not empowering sales, MSL, and KAM roles to impact their customers enough in the era of digital, of institutional practice, of specialty products, and of global markets with differing local needs. Furthermore, operations in critical enabling areas such as generating relevant digital content and insights from customer engagement data are becoming far too complex. Finally, enterprise digital assets across the world are not fully translating to competitive advantage and are yet to enable truly novel experiences for users and customers. Ultimately, customer journeys remain disjointed and dissatisfactory.
Built on Microsoft Dynamics 365 CRM and the larger Microsoft business applications suite including Office 365 productivity, Azure cloud services, Cortana Intelligence, and LinkedIn, Omnipresence modernizes customer engagement across all these areas. A flexible, multi-tenant, cloud-based platform that is scalable, globally available, secure, Omnipresence helps make currently unstrategic and transactions oriented CRM/SFA spends a source of digital competitive advantage instead.