Use it to monitor and make sure your customers' equipment is functioning properly
Detect, troubleshoot, and resolve issues remotely. Dispatch a technician only when necessary.
Basic: When an issue is detected, automatically create a work order and dispatch a technician. This proactive approach improves customer satisfaction by decreasing overall downtime and making repairs before customers are aware.
Advanced: When an issue is detected, Field Service asks the device sends a single, self-healing command. If that doesn’t work, then a work order is automatically created, and a technician is scheduled. Experience improved customer satisfaction and productivity because fewer technicians are dispatched when devices can self-heal.
Expert: Here, Field Service initiates a multi-step workflow when an issue is detected. Troubleshoot in all available ways. This level maximizes customer satisfaction and resource productivity because a technician is only dispatched when all other possibilities are exhausted.
Decrease the number of repair appointments by sending fewer technicians onsite.
Identify and fix problems before customers are aware
Solve issues before failure with automatically initiated, multi-layered troubleshooting.
Perform “just-in-time” preventative maintenance by understanding actual consumption.