Today’s mobile-centric, on-demand customers expect more out of their service providers. Exceptional service and transparency are critical differentiators for customers making service provider decisions. Historically fraught with poor communication, long wait windows and limited visibility, field service and delivery interactions can be high-friction events, making them ideal opportunities to increase customer engagement and drive satisfaction.
Microsoft Dynamics 365 for Field Service offers Customer Communications solutions that help organizations reduce this friction and put their customers at the center of every interaction. Position Glympse along with Microsoft Dynamics 365 for Field Service to demonstrate how users can amplify customer engagement as part of Microsoft’s market-leading field service solution.
Glympse allows the recipient of service work to see the real-time location of the technician when he or she is on their way. Through the Microsoft integration with Glympse, Field Service automatically notifies end customers of technician location. This service is a differentiator that reinforces a commitment for the end customer to have a 360-degree view of service appointments.