Looking to change your support vendor but retaining your knowledge base? Want a solution that can either integrate into your own Dynamics 365 or as a stand-alone?

Ticket Desk 365 is an add-on feature of Dynamics 365 CRM which is aimed to give control of the tickets to the end users rather than depending on various ticket management systems used by their various service providers. This also builds the Knowledge base within their Dynamics 365 CRM.

Ticket Desk 365 Benefits:

You retain your own knowledge repository
Dynamics365 Integrated – No switching of applications
Ease of collaboration
Single place for logging tickets
Comprehensive Dashboard for management

Ticket Desk 365 Features:

Create new tickets with ease
Attach screenshots or documents
Define ticket impact for immediate assistance
Categorise tickets for easy tracking
Quick search
Prompt email notifications
Export to excel for reporting

Uses:

IT support logging
Call Centre call Logging
Light Case Management
Can be used with other Applications, e.g. Incident Informer, Outlook, D365

Click on ‘FREE TRIAL’ to see how you can benefit from Ticket Desk 365.

Ticket Desk 365 - Your Support Ticketing System

by Osmosys Software Solutions UK Limited