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Amazon Connect Adapter

Perficient Inc

4.0 (2)

Amazon Connect CTI Adapter and screen pop for Dynamics 365 web client

Perficient, an Amazon Connect partner, brings Amazon Connect CTI integration to Microsoft Dynamics 365. The Amazon Connect Adapter increases agent productivity by embedding Amazon Connect call control and provides context with screen pops.

  • Handle Amazon Connect calls from within Dynamics using an embedded softphone
  • Display a screen pop of a related object when a call is answered
  • Integrated with the Amazon Connect Toolkit for Dynamics 365 by Perficient to enable account look up by phone number in contact flows and screen pop

For more details on this exciting offering, see the User Guide