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PowerCTI

PowerObjects An HCL Company

Automatically view a caller’s CRM record when receiving a phone call.

With PowerCTI, a Dynamics CRM CTI add-on, you no longer need to worry about that! When a call comes in, PowerCTI will pop open, pulling up the caller's CRM record for you. If the caller's number is related to multiple records, the application will pull all related records into a grid and you can select which record you would like to open. Lastly, if the caller is not related to any record in your CRM system, PowerCTI will pull open a search screen where you can conduct a search for the caller.

Features:

  • Screen pop feature saves users from searching through different areas of CRM when they receive a phone call
  • Choose which entities to search across and what phone number fields to include in the search for an incoming phone call
  • Setup the reading pane to help you quickly decipher which record you want to open when you get multiple results
  • Place outgoing call directly from your machine, using the PowerCTI dialer
  • Keep track of incoming and outgoing calls with the PowerCTI log

Don't Forget To Register Your Add-On!

For instructions on how to register your PowerPack Add-on, check out the FAQ in the Learn More section below.
https://store-images.s-microsoft.com/image/apps.29141.5b56c5a9-1e63-447b-9f74-2aea515cb859.fb2cf908-89f5-42f8-ae8d-05649186f643.ab7404a6-c8a4-4d46-af89-783a927b0ffb
https://store-images.s-microsoft.com/image/apps.29141.5b56c5a9-1e63-447b-9f74-2aea515cb859.fb2cf908-89f5-42f8-ae8d-05649186f643.ab7404a6-c8a4-4d46-af89-783a927b0ffb
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https://store-images.s-microsoft.com/image/apps.63048.5b56c5a9-1e63-447b-9f74-2aea515cb859.fb2cf908-89f5-42f8-ae8d-05649186f643.4bb76dd0-a026-4b34-9c37-d49e42b89a9b
https://store-images.s-microsoft.com/image/apps.11771.5b56c5a9-1e63-447b-9f74-2aea515cb859.fb2cf908-89f5-42f8-ae8d-05649186f643.d4187bf2-08be-43ff-b519-a486bd999bbb