RevTwo Navigator is a cloud service that customers, call centers, field service management and technicians use to diagnose and fix problems. Navigator combines user interactions with continuously learning AI to dramatically reduce support and service resolution time for complex issues. The Navigator AI Engine captures the know-how of your organization’s experts and the aggregate wisdom of its users and makes it available to everyone in your entire support-chain through simple to use step-by-step guidance. RevTwo Navigator AI for Dynamics 365 Customer Engagement diagnoses issues from your call center, handles field escalations, utilizes data from IoT Hub, optimizes field service utilization and parts management all from within Microsoft Dynamics 365.