Solgari is the Dynamics 365 All-Channel Communications Solution, and the first Microsoft Independent Software Vendor to deliver integration across all channels (voice, video, sms, chat, social, co-browsing) and all functions (cloud communications, cloud contact centre, recording & archiving, AI & more) providing customers with a single view of all communications, inherent security and compliance and delivering global TIER 1 call quality.
Solgari provides compliant, all-channel cloud communication services to FinTech, Contact Center, Financial Services, Retail, Recruitment & Government customers in 40 countries to date, empowering SMCs & enterprises of all sizes who are looking to fully integrate all their communication channels inside Dynamics 365, while also ensuring they have access to cutting edge cloud contact center functionality.
All-channels embedded into your Dynamics 365 workflow. Click to call (voice or video), chat, SMS, screenshare & more. All from within Dynamics 365. Switch channels with ease. Get more from your CRM – more capability, more intelligence and more speed.
Increase your team’s productivity & performance. Work from anywhere. Streamline workflows, no switching back and forth between different apps, no additional log-in’s. Increase engagement automation and reduce manual entry. All empowered by our cutting edge "Support Me" AI & Machine Learning principle.
Delight your customers with faster, smarter service. Allow your customers to connect via their channel of choice and switch from one channel to another as they need. See caller detail pop in Dynamics 365 before you answer the call. Have all you need at your fingertips to deliver faster, smarter, more personal support and service. From any device, through any channel. Make every conversation a personal service.
Everything logged, one view, powerful analytics. All customer communications automatically logged in Dynamics 365 with no manual entry required, enhancing performance management and optimisation. Super-simple access to call recordings and quickly skip to the relevant part of the conversation with Solgari’s speech search capability.
Enabling, fully automated compliance. Achieve automatic compliance through our truly integrated communications solution which provides an accurate viewpoint of all your communication data. This combined with Solgari’s Military-grade design, 99.9% uptime SLA, PCI DSS compliant environment and our ISO 27017-certified data centers, means you’re fully compliant for GDPR, PCI DSS, MiFID II, HIPAA and more.
Super quick to set-up using the Channel Integration Framework (CIF) with our clear documentation and knowledgeable global support team ready to help, via all channels. No hardware required (desktop phones optional).