Comprehensive customer engagement solution designed for the distribution and manufacturing industry
The product would help businesses in quickly managing many of the departments operations effectively from the central application, clearly defining the various users and roles.
Key Features :
• Sales engagement, which includes lead, opportunity, quotation and order management.
• Warranty Management, which includes SLA, entitlements, renewals, applicable for the customer. Assist in managing Annual Maintenance Contracts and billing.
• Service management, which includes ticket management, resolution tracking, regular communication, time sheet management, assist in managing customer service engagements more structured and timely.
• Work Order Management includes Installation work orders to help the installation team to fulfil the orders and service work orders for the service team to close the customer support cases under warranty or AMC.
• Country specific localization (GST for India) available to handle customer invoicing. Extending the CRM capabilities to utilise for customer invoicing and track the receivables.