Customer Service Management
by Systems Limited
Test Drive duration: 20 hours
Knowledge-centric complaint handling system, supports incident-based services through SLA
Knowledge-centric complaint handling system supports incident-based services through SLAs. 24/7 self-service portal helps customers find answers and save time and money on support calls. Customers and support agents receive real-time case status alerts. CSM helps through feedback happiness meter that shows customer satisfaction level. Reports, Trend analysis and 360 dashboards & digitalization through responsive portal app improve operational efficiency across the value chain. Drive revenues by increasing customer satisfaction. With AppSource, we’re curating a Case management content pack along with add-ons that deliver business value on top of Microsoft Solutions on the secure Azure Cloud.
CSM Product Features
Market Desired Outcome
The solution that helps in automating customer service, driving revenues by increasing customer satisfaction, and increasing the productivity of your business service and support teams.