Zap Case Time Tracker (Free)

Zap Objects

Track and log time spent by support agents on cases using free Zap Case Time Tracker App!

A very common requirement with Customer Support teams is the ability to track time spent against Cases.
This can help in understanding: 
  • Which type of Cases are consuming the most time?
  • Do we need to hire or scale down?
  • How much to bill customer for support?
Now we can easily track time spent by your Support agents on Cases using Zap Case Time-Tracker App!

Features
  • Easy to add/edit time entries from within Case form
  • Summarized Total Time / Billable Time shown next to time-entries in Case form (in real-time)
  • Works even for Cases that have been Resolved or Cancelled
  • View reports of time spent on each Case or spent by each agent
  • Completely configurable Time Entry form (easily add/remove fields)
  • Works with Dynamics 365 Mobile as well as Tablet App
Common Reporting KPI's
  • Time Tracking Report per Case and per User
  • Total Time spent on each Case
  • Total Support time spent per Customer
  • Total Time VS Billable Time
https://store-images.s-microsoft.com/image/apps.1896.92dc2f20-77d7-48bf-9982-c1e2ed662ac2.bfd71b7c-2a67-4426-a864-c27f8155965f.1ea6ed8a-1669-494d-9368-901026a16efb
https://store-images.s-microsoft.com/image/apps.1896.92dc2f20-77d7-48bf-9982-c1e2ed662ac2.bfd71b7c-2a67-4426-a864-c27f8155965f.1ea6ed8a-1669-494d-9368-901026a16efb
https://store-images.s-microsoft.com/image/apps.33461.92dc2f20-77d7-48bf-9982-c1e2ed662ac2.bfd71b7c-2a67-4426-a864-c27f8155965f.0741f507-6195-48a7-a436-92fb9a60da8d
https://store-images.s-microsoft.com/image/apps.16096.92dc2f20-77d7-48bf-9982-c1e2ed662ac2.bfd71b7c-2a67-4426-a864-c27f8155965f.d94ee1e8-115f-4fbe-9c5e-e61a3b8942b1