Help Desk Plus
Automate and streamline help desk activities
Help Desk Plus for Office 365 is available as a free, fully-featured 14-day trial (1xSite License with an unlimited number of end-users) .
Help Desk Plus is simple, customizable, Sharepoint hosted help desk software, that ensures your organization can handle every issue properly. Combined with a custom forms designer, you can design forms for specific help requests (e.g. IT, HR, Finance).
• Create an unlimited number of different request templates (IT request, Purchase request, HR request etc.)
• Customizable request form fields (supporting numerous field types such as Text, Choice, Number, Currency etc.)
• Can be integrated with many systems via Microsoft Flow (i.e. Dynamics 365, Salesforce, Slack etc)
• Access management (three levels of users: Employees, Administrators and Technicians)
• Allows groups of Technicians the ability to perform administrative functions on selected requests
• Ability to define admin-only fields
• Customizable email notifications
• Ability to add multiple attachments and comments to requests
• Every action completed on a request is logged within the request history
• Reporting functionality with export to CSV and MS Excel
• User satisfaction survey
To discover more about what we offer please open the product page.
• The user who opens this add-in for the first time automatically become an administrator with the ability to assign admin roles to others
• There is one predefined IT Request template. You can delete or edit this template in the Administration panel.
• The trial can be turned into a full version by purchasing Activation Key, the total cost is $699 (one-time fee, for an unlimited number of users, including free updates and support).
• After installation, you can pin the add-in to SharePoint top/left menu, or MS Teams, it's explained in the product FAQ .
Have questions or need assistance with our solution? We're here to help! Reach out to our support team at firstname.lastname@example.org. We strive to provide prompt and friendly assistance to ensure you have a seamless experience.
If you need more advanced features, you can consider the new generation of the product "Service Desk Pro" (also available on the Office Store): https://ivero.net/solutions/ServiceDeskPro/index.html
Check out our promotions:
• 9 Sharepoint add-ins at a reduced price, more info: http://ivero.net/app-bundle.html
• 20% discount for registered charities
Version 22.214.171.124 released:
- Added more paging options to data tables in views "My To-Do List" and "Not assigned"