Help Desk Plus

by Ivero

(43 ratings)

Automate and streamline help desk activities

Help Desk Plus for Office 365 is available as a free, fully-featured 14-day trial (1xSite License with an unlimited number of end-users) .

Help Desk Plus is simple, customizable, Sharepoint hosted help desk software, that ensures your organization can handle every issue properly. Combined with a custom forms designer, you can design forms for specific help requests (e.g. IT, HR, Finance).

Key features:

• Create an unlimited number of different request templates (IT request, Purchase request, HR request etc.)

• Customizable request form fields (supporting numerous field types such as Text, Choice, Number, Currency etc.)

• Can be integrated with many systems via Microsoft Flow (i.e. Dynamics 365, Salesforce, Slack etc)

• Access management (three levels of users: Employees, Administrators and Technicians)

• Allows groups of Technicians the ability to perform administrative functions on selected requests

• Ability to define admin-only fields

• Customizable email notifications

• Ability to add multiple attachments and comments to requests

• Every action completed on a request is logged within the request history

• Reporting functionality with export to CSV and MS Excel

• User satisfaction survey

Important Notices:

• The user who installed this add-in for the first time automatically become an administrator with the ability to assign admin roles to others

• There is one predefined IT Request template. You can delete or edit this template in the Administration panel.

• Supported browsers: IE10 or later, newer versions of Firefox, Chrome, Opera, Edge

• If you need help with configuration, please watch video guide:

The trial can be turned into a full version by purchasing Activation Key, the total cost is $699 (one-time fee, for an unlimited number of users, including free updates and support).

For more information, please visit our product site:

If you need more advanced features, you should consider the new generation of the product "Service Desk Pro" (also available on the Office Store):

If you have any questions, email us at:

Check out our promotions:

• 9 Sharepoint add-ins at a reduced price, more info:

• 20% discount for registered charities

Version released:

- Added more paging options to data tables in views "My To-Do List" and "Not assigned"

At a glance