Help Desk Plus

by Ivero

(43 ratings)

Automate and streamline help desk activities

Help Desk Plus for Office 365 is available as a free, fully-featured 14-day trial (1xSite License with an unlimited number of end-users) .

Help Desk Plus is simple, customizable, Sharepoint hosted help desk software, that ensures your organization can handle every issue properly. Combined with a custom forms designer, you can design forms for specific help requests (e.g. IT, HR, Finance).

Key features

• Create an unlimited number of different request templates (IT request, Purchase request, HR request etc.)

• Customizable request form fields (supporting numerous field types such as Text, Choice, Number, Currency etc.)

• Can be integrated with many systems via Microsoft Flow (i.e. Dynamics 365, Salesforce, Slack etc)

• Access management (three levels of users: Employees, Administrators and Technicians)

• Allows groups of Technicians the ability to perform administrative functions on selected requests

• Ability to define admin-only fields

• Customizable email notifications

• Ability to add multiple attachments and comments to requests

• Every action completed on a request is logged within the request history

• Reporting functionality with export to CSV and MS Excel

• User satisfaction survey

To discover more about what we offer please open the product page.

Installation Notices

• The user who opens this add-in for the first time automatically become an administrator with the ability to assign admin roles to others

• There is one predefined IT Request template. You can delete or edit this template in the Administration panel.

• The trial can be turned into a full version by purchasing Activation Key, the total cost is $699 (one-time fee, for an unlimited number of users, including free updates and support).

• After installation, you can pin the add-in to SharePoint top/left menu, or MS Teams, it's explained in the product FAQ .


Have questions or need assistance with our solution? We're here to help! Reach out to our support team at We strive to provide prompt and friendly assistance to ensure you have a seamless experience.

If you need more advanced features, you can consider the new generation of the product "Service Desk Pro" (also available on the Office Store):

Check out our promotions:

• 9 Sharepoint add-ins at a reduced price, more info:

• 20% discount for registered charities

Version released:

- Added more paging options to data tables in views "My To-Do List" and "Not assigned"

At a glance