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Zendesk Support for Outlook

by Zendesk Inc

(1043 ratings)

Create and escalate seamlessly any email to a ticket in Zendesk Support

There are times when an email meant to be for support was sent to you or you would need to take an email conversation and create a support ticket out of it to handle your customer’s concern more efficiently and also collaborate with support team members. Zendesk Support for Outlook integration let you do this seamlessly by enabling you to copy any existing email including its attachments and create a ticket in Zendesk Support.

With just a few clicks you can create a new ticket in Zendesk from any email. Have control over the ticket by setting its status, type and priority to get the right attention needed from your support agents.

You will be prompted to log-in or create a Zendesk account during the initial use of the add-in.

Add-in capabilities

When this add-in is used, it
  • Can send data over the Internet
  • This add-in can read or modify the contents of any item in your mailbox, and create new items. It can access personal information -- such as the body, subject, sender, recipients, or attachments -- in any message or calendar item. It may send this data to a third-party service.

At a glance

https://store-images.s-microsoft.com/image/apps.7695.fa3b844e-a60d-4a08-9e9a-001a7af6f119.8595dab3-bea0-4b2a-88a5-99fdc5f5f1b9.62a6583f-6437-4e13-994a-b5fa196f9570.png
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https://store-images.s-microsoft.com/image/apps.7695.fa3b844e-a60d-4a08-9e9a-001a7af6f119.8595dab3-bea0-4b2a-88a5-99fdc5f5f1b9.62a6583f-6437-4e13-994a-b5fa196f9570.png
https://store-images.s-microsoft.com/image/apps.310.fa3b844e-a60d-4a08-9e9a-001a7af6f119.8595dab3-bea0-4b2a-88a5-99fdc5f5f1b9.9cc368d1-4f1e-4fc4-bb96-c5dc45b23e76.png