Brandfolder Connector

Beautiful interface design...falls short on promises though.

The primary reason we spent the premium on Brandfolder was because of all of the functionality it provided (at great expense) to enhance workflow and team productivity between Brandfolder and other systems (Smartsheet, Shopify, Canva, Hubspot, Adobe Creative Cloud). Across the board the solution fell short and many of our support requests would go unanswered for months, one of them even a year (Hubspot integration). At contract renewal my annual license fee was doubled and even though negotiated to get it to remain the same we ultimately were so dissatisfied we the handling that we just decided to move to a simpler and more effective system without all the integrations but more competitive value for straight-up asset management.

managing a ton of product images and marketing assets.

you can store all your company assets on their platform.

There's not one contact person so no one can be held responsible for the goof ups. There are quite a lot of limitations on their backend.

We can save all Canadian based corporate assets in their platform and share company wide.

i like that there are so many different folders

sometimes i feel like it has so much to it that it can be overwhelming

allowing access to multiple assets across 10000+ employees

Brandfolder provides a go-to souce-of-truth for our team and makes it easy to upload, find and share files.

The filtering and searching can be a bit nuanced and confusing sometimes.

Brandfolder ensures seamless delivery of assets across all of our channels – keeping our brand consistent and easy to manage.

It's easy to share with stakeholders and quick to upload/download what you need

It's simple to use, but more customization would be appreciated.

Sharing event photos with stakeholders in a public setting without having to email out photos individually

There is such a variety of ways to filter and parse search results. By setting up labels, tags, and more, it's easy to find exactly what you are looking for in a sea of digital assets. This has worked so much better than using a folder structure on one of our local servers.

One of the reasons we chose Brandfolder was for its ability to integrate with Adobe software. However, the utilization of CI Hub is difficult and frankly we avoid using it. Most of the time we simply download the assets we need from the Brandfolder web UI. Either CI Hub needs a UI overhaul, or Brandfolder should look into another vendor for it's app integration.

We have so many photos, videos, and illustrations that we utilize in our branding and other marketing efforts. Brandfolder has helped us organize it in such a way that we can easily find the asset we are looking for. In the past, you really had to know exactly where to look for something. Additionally, Brandfolder has given us the ability to easily and securely share assets with external vendors. This has been huge as we often modify the list of assets included on the share link. This process is extremely convenient and effective.

It is helpful to have one platform that we can SSO into and create graphics requests for our training team. Everything is captured in one place with plenty of room to request specific feedback and results.

I don't have any issues I have encountered thus far.

My team needs to communicate with our graphics team and they receive a ton of requests. It's been helpful to have one place where everything is sorted and no one is out of the loop.

I like the functionality and how many different ways you can organize your files.

What I dislike is the support is kind of lacking at points. As well as it does take a long time for sections to open. Brandfolder is also intimidating in the aspect that it has so many functionalities. Its difficult for some of the company to grasp how it works.

We have all our documents in one spot that are semi organized. Having a visual of each item as well before opening the files is also beneficial.

All of our information is more organized which saves sales time and provides a better picture of available tools.

Some of our clientale are confused on how to use it properly.

The lack of access for our dealers to have usable information was hurting sales. Brandfolder provided better options.

Compared to other sites like Google Drive or Dropbox, I like that you can see your assets more visually, versus having to dig through folders and whatnot. I also like the sharing functionality, where you can select specific assets to share with their own links. That helps us to easily share specific sets of assets with our external partners.

When trying to search for things within Brandfolder, I often find that the search results are either too broad or too narrow—I'm often don't find what I'm looking for when I search for things, which can be frustrating. Also, sometimes the lack of folders/organization can be difficult since we have such a large quantity of assets. I also have had some issues when uploading files—sometimes when I upload a batch of files, only some of them will successfully upload.

Brandfolder helps us view our assets more visually, versus having to dig through dozens and dozens of folder to find our creative, graphics, logos, videos, stock photos, etc. It also makes it easy for us to share specific assets with our exernal partners (like our media agency).