https://store-images.s-microsoft.com/image/apps.4377.103aacb5-dc30-4b7c-82fc-eb3b9d97e5db.b34b7ba3-40b1-459b-a7b1-4b7c0cf66c33.d907a04f-5a6f-4aa9-8b0a-206172927d04.png

Help Desk (Lite)

by Chronodat LLC

(1 ratings)

Manage and Track Help Desk and Support Requests/Tickets.

The primary objective of Chronodat Help Desk add-in is to create a Help Desk request, and track it to its end resolution. For example, opening a request & assigning it to a Help Desk team member to be worked > working on it > resolving it > then closing it.

Help Desk (Lite) Add-in Features:

  • Support requests can be created using a pre-defined request prefix example: "IT-SERV-2018-1"
  • Pre-defined Request Categories (such as Hardware, Software, etc.), & Request Sub-Categories (such as broken monitor, need Microsoft Office installed, etc.), all configurable according to your business
  • Pre-defined Resolution Categories, such as Fixed, Cannot Reproduce, Works as Designed, Canceled, etc., all configurable according to your business
  • Pre-written Email Templates for notifications sent to the user, again, configurable according to your business

  • Color-coded, built-in dashboards for quick metrics & reporting, with no configuration needed; there is a Global Dashboard for all requests. In Global Dashboard you see:
  • 10 most recently updated requests, by Status
  • Request Status pie chart (Active vs. Closed)
  • Request Status bar chart, based on Priority
  • Powerful Search engine to find requests quickly & easily
  • Export options, such as Excel, PDF, CSV, and more
  • Setup for designating Help Desk Support Contacts

  • Help Desk document repository for uploading & storing documents for the Help Desk team to share and use
  • A Team Calendar to keep track of system outages, freeze periods in your business, team social events, etc
  • Security is built-in, and user access is very customizable

Enjoy a free 15 day trial (unlimited users) of this add-in to explore all the rich and enchanting features.

Installation & Configuration:

Chronodat Help Desk Add-in is very easy to install and we will help you to configure the add-in if needed. With a few settings you are up and running.

The trial can be turned into a full version by purchasing a subscription, the cost of an app instance is $244 (per year, for an unlimited number of users, including free updates).

Compatibility:

Compatible with IE10 and upper version and latest version of Chrome & Firefox

Live Demo:

See a live demo of Chronodat Help Desk:

http://www.chronodat.com/Products.aspx

Any Questions?

Please feel free to contacts us at support@chronodat.com and we will get back to you shortly.

At a glance

https://store-images.s-microsoft.com/image/apps.37638.103aacb5-dc30-4b7c-82fc-eb3b9d97e5db.b34b7ba3-40b1-459b-a7b1-4b7c0cf66c33.8b479f8a-f27c-4e49-b514-f348c5a90ac6.jpeg
https://store-images.s-microsoft.com/image/apps.21023.103aacb5-dc30-4b7c-82fc-eb3b9d97e5db.b34b7ba3-40b1-459b-a7b1-4b7c0cf66c33.3f2d3932-1527-4129-8bc0-64ef8e7c3c79.jpeg
https://store-images.s-microsoft.com/image/apps.4103.103aacb5-dc30-4b7c-82fc-eb3b9d97e5db.b34b7ba3-40b1-459b-a7b1-4b7c0cf66c33.32264a08-e311-4699-ae94-77f7ab86fb57.jpeg
https://store-images.s-microsoft.com/image/apps.21126.103aacb5-dc30-4b7c-82fc-eb3b9d97e5db.b34b7ba3-40b1-459b-a7b1-4b7c0cf66c33.12428881-1b91-4193-a161-33a8ea75860f.jpeg
https://store-images.s-microsoft.com/image/apps.1548.103aacb5-dc30-4b7c-82fc-eb3b9d97e5db.b34b7ba3-40b1-459b-a7b1-4b7c0cf66c33.9843e2b9-d638-47f3-a8ca-e107d29ce8cf.png