Now Virtual Agent

by ServiceNow

(2 ratings)

Find answers, file requests and complete routine ServiceNow tasks within chat!

The Now Virtual Agent allows you to perform routine ServiceNow tasks directly in Microsoft Teams, so you can work more efficiently using chat. With Now Virtual Agent you can:

  • Execute routine ServiceNow actions via chat
  • Exchange data seamlessly with your existing ServiceNow apps
  • Find answers to frequently asked questions
  • Resolve common IT requests and HR tasks across your enterprise ServiceNow cloud services Note: Users must have an active ServiceNow account with Virtual Agent capabilities to use this application in Teams. It requires installation and configuration by an ServiceNow administrator. You can contact us at

Add-in capabilities

When this add-in is used, it
  • Can send data over the Internet
  • This add-in can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The add-in may send this data to a third-party service. Other items in your mailbox can’t be read or modified.

At a glance