Now Virtual Agent

by ServiceNow

(601 ratings)

Find answers, file requests and complete routine ServiceNow tasks within chat!

The Now Virtual Agent allows you to perform routine ServiceNow tasks directly in Microsoft Teams, so you can work more efficiently using chat. With Now Virtual Agent you can:

Execute routine ServiceNow actions via chat

Exchange data seamlessly with your existing ServiceNow apps

Find answers to frequently asked questions

Resolve common IT requests and HR tasks across your enterprise ServiceNow cloud services

Note: Users must have an active ServiceNow account in order to use Virtual Agent capabilities in Teams, including message extension. It requires installation and configuration by an ServiceNow administrator. You can contact us at

App capabilities

When this app is used, it
  • Can send data over the Internet
  • This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The app may send this data to a third-party service. Other items in your mailbox can’t be read or modified.

At a glance