Now Virtual Agent
Find answers, file requests and complete routine ServiceNow tasks within chat!
The Now Virtual Agent allows you to perform routine ServiceNow tasks directly in Microsoft Teams, so you can work more efficiently using chat. With Now Virtual Agent you can:
Execute routine ServiceNow actions via chat
Exchange data seamlessly with your existing ServiceNow apps
Find answers to frequently asked questions
Resolve common IT requests and HR tasks across your enterprise ServiceNow cloud services
Note: Users must have an active ServiceNow account in order to use Virtual Agent capabilities in Teams, including message extension. It requires installation and configuration by an ServiceNow administrator. You can contact us at https://www.servicenow.com/contact-us.html
- Can send data over the Internet
- This add-in can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The add-in may send this data to a third-party service. Other items in your mailbox can’t be read or modified.