Freshsales

Easy to use Accurate reporting Easy integration

Nothing to dislike about fresh sales tool

Solving major problem in terms of accuracy better integration , lead management

The time it takes to get used to Freshworks when you implement it is straightforward, It is nice and easy to implement and get the process of the ground. The user base is very easy to use and getting the system to how you like it is very nice. This is now used every day by our IT teams and the integration is being considered by other departments.

The backened system is quite hard to understand, There customer support is very script based and doesnt help in all cases.

Implemented a very good IT system and helped us massivly in IT.

Customer support is responsive and the features are sufficient for small to medium-sized operation. Integration with other apps also appreciated, however, they could add more in their marketplace.

Moving features that were previously available in a lower-tier subscription to a higher-tier subscription.

Unifying customer records for sales, marketing and support purposes.

UI and simplicity. I love that it is so simple and easy to use Freshsales. It is also easily integrated with other tools.

It doesnt have a strong CPQ module and they could make that better.

It helps with my day to day CRM management

A Standard CRM tool. Plenty of functionalities.

Upon automatic renewal of my subscription, I asked them to refund me as we were not going to need it for the upcoming year. I had to negotiate hard to get my refund, which is not ideal, but in the end, they did it, which is fair.

Freshworks eneqble smy business to properly collect prospect leads and interact with those leads using email automation and sales pipeline.

Freshsales provides the basic CRM functions

The chance of a new feature working properly is far less than 50%. Freddie's AI is stupid, nothing compared to the rest of the market. e.g. the chatbot is useless and Freddie destroys lead scoring and can't be turned off.

Dealing with customer data

I like the analytics part it helps maintaining the operations and SLA like RT FRT.

The intelling assign feature doesn't work always. It impacts overal average SLAs.

Keep maintaing SLAs. Provide fast and quick resolution to customers via chat. With the help of data we were able to improve our operations.

As someone who used Freshworks CRM, Freshdesk for ticketing and Freshteam, I can vouch for their UX, some of the intuitive easy to use features in the CRM. Freshteam solved for one of the easiest ATS tools to implement and utilise. The kanban board view to show which step of the process a candidate is in, was very efficient. Quickness of their customer facing teams getting things live was commendable.

Customisation in terms of workflow, access levels gets tricky for complex/matrix organizational structures. As for the CRM, not on par with industry leaders when it comes to solution for an enterprise level company. Beyond ATS, Freshteam lacks lot of core functionalities to be utilised as the single HRMS solution

Talent acquisition for a scaling org was made so much easier. Creating a pool of candidates with specific tags to later broadcast to was also helpful in Freshteam. The ticketing system helped us track a lot of metrices across various teams and stakeholders allowing us to relook at the processes and internal dependencies.

Customizable Pipelines: Freshsales allows users to create and manage multiple sales pipelines, making it adaptable to different sales processes or teams.

Reporting and Dashboards Can Be Basic: Though it has solid reporting capabilities, the reporting and dashboard functionality could be more advanced, especially for teams with complex reporting needs.

AI-Powered Insights: Freshsales offers AI-driven tools like Freddy AI that provide predictive lead scoring, deal insights, and recommendations. This helps sales teams focus on high-priority leads.

It packs a powerful set of tools at your disposal for a great price. It is easy to implement and the support is excellent and timely.

I wish more AI features are available at all tier plans and not only at the most expensive tiers.

It helps us engage our customers in all the channels that we need