With Luware Stratus Team, service requests are automatically distributed to the responsible team member, depending on the presence status. Luware Stratus Team uses only the Microsoft Teams client where all the information and capabilities are directly available.
IVR (Interactive Voice Response) functionalities ensure that customer requests are put through to the responsible Team service in a dialog-orientated way. The Stratus call routing engine is conducted according to the criteria of “Longest Idle” or “SimRing/Broadcast”. Team leaders manage their teams via a website. This enables them to change announcements or forwarding settings in a simple and flexible way without putting IT into the loop. In the area of reporting, all important and current key figures are displayed on an easy understandable dashboard. The history of reporting data is offered as a download for Microsoft Power BI for a more profound analysis.
Why are companies using Luware Stratus Team?
Why do customers like Luware Stratus Team?
Our promise – Swiss and Simple
Innovation and ease of use coupled with quality and simplicity. As a spin-off of the University of Applied Sciences Rapperswil, Switzerland, such values are lived, because relationships are strengthened with trust. Be it with your customers or in a partnership with us!
Note: The sign-up, purchase and initial configuration of the Stratus app will need an approval from your Enterprise IT Administrator.