HappyFox

HappyFox Inc

5.0 (3)

Turn support requests into actionable notifications and keep teams in sync

HappyFox is a cloud-based help desk software. With built-in features including ticketing, asset, task, and knowledge management. Create recurring tickets or use our other automation features to drastically improve support response time. Our most popular features include canned responses, bulk actions, work schedules, ticket templates, smart rules, and beautiful real-time reporting. HappyFox is easy to set up and offers an intuitive interface.

While you’re collaborating with your team on Microsoft Teams, you’ll never have to leave Teams to stay on top of your tickets in HappyFox. The HappyFox bot gives you on-the-spot notifications right inside Teams.

Get Instant Ticket Notifications

Stay up-to-date on critical events such as new customer response to an important ticket, or new ticket creation. These notifications can be configured to be sent to any channel of your choice inside your organization. Better yet, you can also perform ticketing actions like sending a reply, adding a private note, or changing ticket properties from within teams.

Make conversations actionable

Collaborate on Tickets and keep agents connected, without having to leave Teams. Directly convert Teams conversations into HappyFox tickets or open up the new ticket creation form - right within your channels.

Search Knowledgebase articles

All your knowledge base articles are right at your fingertips within Teams. You can search and get knowledge base articles by @mentioning the HappyFox bot with a search term.

To get started with HappyFox Bot for Microsoft Teams, you will need an active HappyFox account. Sign up for a HappyFox Demo.

For installation instructions, please refer to our Knowledge base article:

Configure Microsoft Teams Integration with HappyFox

Add-in capabilities
When this add-in is used, it
  • Can send data over the Internet
  • This add-in can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The add-in may send this data to a third-party service. Other items in your mailbox can’t be read or modified.
  • https://store-images.s-microsoft.com/image/apps.12220.9c0f5d7a-02d5-43d5-ab97-e8ca37839259.b7af2784-5a79-452c-af28-7a6d712b29de.e8ab5508-edc1-49fe-a188-a9c87be9d640.png
    https://store-images.s-microsoft.com/image/apps.12220.9c0f5d7a-02d5-43d5-ab97-e8ca37839259.b7af2784-5a79-452c-af28-7a6d712b29de.e8ab5508-edc1-49fe-a188-a9c87be9d640.png
    https://store-images.s-microsoft.com/image/apps.34364.9c0f5d7a-02d5-43d5-ab97-e8ca37839259.b7af2784-5a79-452c-af28-7a6d712b29de.78e7ae1c-579f-4c8d-ae03-ed733e8970e4.png
    https://store-images.s-microsoft.com/image/apps.24913.9c0f5d7a-02d5-43d5-ab97-e8ca37839259.b7af2784-5a79-452c-af28-7a6d712b29de.bd7421c1-e2d7-4286-95a6-1201a26ef496.png