by ALVAO s.r.o.

(2 ratings)

Connect agents and users within one workspace with ALVAO for Microsoft Teams.

ALVAO is a Microsoft-centric ITSM solution that automates routine processes, boosts your productivity, and lets you focus on key projects.

Empower your team collaboration across departments, improve employee experience, and speed up your ticket resolution time with the powerful features of ALVAO for Microsoft Teams integration:

Create a ticket directly in the chat

You can create a ticket right from the message in Microsoft Teams to resolve issues faster. It reduces agents’ workload and makes it faster for users to get help.

Look for existing tickets and share them in the chat

Our integration makes it easy to find and share relevant tickets in chat providing context and insights for effective ticket resolution.

The ALVAO Bot supports both users and agents from within Microsoft Teams

The ALVAO Bot also assists you in quickly navigating through the ALVAO Service Desk self-service portal right within Microsoft Teams to reduce workload and streamline user support.

No need to leave Microsoft Teams in order to use Service Desk. The ALVAO Bot will aid with:

  • Creating tickets in the chat and appropriately categorizing them based on the type of service required
  • Easily locating the necessary resources to address your issues through the Service Desk
  • Providing you with a personalized navigation bar that enables speedy assistance from the Service Desk
  • Quickly finding solutions or information related to your query by entering relevant keywords in the chat and searching through the Service Desk.

NOTE: Please make sure your account is registered with ALVAO before using the app. If you need any assistance with signing up, please contact us.

App capabilities

When this app is used, it
  • Can send data over the Internet
  • This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The app may send this data to a third-party service. Other items in your mailbox can’t be read or modified.

At a glance