Helpjuice

The interface is easy super to navigate.

Trying to run anylitics takes a lot longer to run than I'd like.

I'm able to quickly add new information and cascade it quickly to my teams.

I love how easy HJ is to use. It 's as easy to pick up as Google Docs! I can quickly and easily update my Knowledge Base in literal seconds. I also find that the navigation for the user is also easy to use, I like how I can pick which categories the articles are organized into. Easy and simple! We've explored other Knowledge base platforms, but I like HelpJuice more than anything else I've looked at! I feel like some KBs can be hard to navigate or find what you're looking for as a user, but the way HJ allows us to set up is straight-forward. I've also found their support team very helpful!

It's not as easy as I'd like to control the search bar results

HelpJuice helps us create a library of resources that not only our clients can self-service with, but it is also a key tool for internal training and resources for our team to share with clients when they have questions.

What I like best about Helpjuice is how fully customizable the platform is — it offers a wide range of impressive features, including side-by-side translation and an AI-powered search bar that makes finding information fast and efficient. Another major plus is their customer support, which has been super responsive whenever I’ve needed assistance. Overall, Helpjuice is a robust help center platform with exciting capabilities, but I’m hoping to see continued improvements in performance and modernized features.

On the downside, the system can be noticeably slow when applying updates, which affects the overall experience. Additionally, the text and table formatting options feel quite primitive and could benefit from more flexibility. The feature I’m really looking forward to is AI-powered auto-translation; currently, Helpjuice relies on Google Translate, which feels outdated compared to newer translation technologies.

Quick and efficient knowledge search, possibility to fully tailor the KB style to the company's design and formatting standards, options for SERPs optimization

We’ve been using Helpjuice for a while now, and overall it’s been a great experience. It does exactly what we need it to do—make documentation easy to create, organize, and find. The interface is clean, intuitive, and doesn’t require hours of training to get the hang of. Even folks who don’t usually love writing documentation have found it easy to contribute. One of the best parts is how customizable it is without being complicated. You can tailor it to match your brand, structure folders however you want, and even get pretty decent analytics out of the box. Search works well, permissions are flexible, and collaboration across teams is smooth. It’s also very budget-friendly compared to a lot of other tools out there, especially considering the features you get.

Of course, no platform is perfect. There are a few areas where things could be even better—sometimes formatting can get a little quirky, and bulk editing or cleanup tasks could be more streamlined. But honestly, those feel more like opportunities for improvement than real problems. The team at Helpjuice is responsive, always pushing out updates, and genuinely seems invested in improving the product.

Helpjuice has helped us clean up the mess of scattered documentation. Before, key info lived in SharePoint folders, email chains, or random Google Docs—finding anything felt like a treasure hunt. Now, everything lives in one central spot that’s searchable, organized, and easy to maintain. It’s also made it way easier to create and update documentation. The editor is super user-friendly, so anyone on the team can contribute—no tech skills required. That’s been a game-changer for keeping content current and accurate. One of the biggest wins has been how seamlessly we can now share knowledge with both internal teams and customers. We can keep internal documentation private and make customer-facing articles public, all within the same system. That’s reduced support questions, improved onboarding, and made it easier for everyone to get what they need without having to ask around. Overall, it’s helped us work smarter, stay consistent, and save a ton of time. Total productivity boost.

Helpjuice is easy to use, great for organizing content, and the fast, helpful customer support really makes a difference.

The customization options feel a bit limited without developer support, and navigating certain settings can be unintuitive.

The customization options allow us to tailor the platform to our needs, which saves time, reduces repetitive questions, and boosts productivity.

You can really customize the interface of the Knowledge Base very individually. Additionally, the support is incredibly helpful and responds reliably.

Individualization has its limits in some areas, for which a customization request must then be sent. In some cases, I would like to do it myself, but that is not possible. However, this has actually happened very rarely so far.

We need a knowledge base that supports our customers in operating our systems and applications.

The quick service, any required request has been answered within hours , its amazing.

So far everything was so positive, got response as soon as possible.

To create a valid knowladge center base where we are sharing our information with our partners in an easier way.

We completed some extensive research into Help File Management Systems and following demos, pricing proposals and deep dive functionality assessment, we found that HelpJuice stood out above and beyond any of the other products we had seen. Whilst making our decision, the team were very supportive, assisted in making our trial version look clean and in line with our company branding, and were patient whilst we tested the features available, Although we are still in implementation phase of the system, the logical interface and the functionality available, especially automatic translation, is going to support our business and our Clients.

At the moment, we have no 'dislikes' of the product. The ability to translate a glossary was identified during our assessment as a requirement, and the team have already confirmed it is something they are investigating for implementation.

Providing our end Clients with the ability to search a knowledge base relating to the services we provide to them.

The backend is incredibly user-friendly, which made setting up our knowledge base quick and stress-free. It has massively reduced the number of support queries we get. Their layout, storage options, and training resources are excellent. What really stands out is the ongoing support-even after signing up, their team regularly checks in with helpful tips and updates.

Honestly, there's very little to fault. If I had to pick something, maybe the customisation options could be even more flexible visually, but that's really minor compared to the overall value and support they provide.

Helpjuice has significantly reduced the volume of repetitive support queries by giving users and staff easy access to clear, structured information. It also saves our team valuable time and ensures consistent responses. The platform’s simplicity and great training tools have streamlined how we manage and update our knowledge base, making everything more efficient and professional.

I like how intuitive and user-friendly Helpjuice is. It makes creating and organizing knowledge content quick and efficient, with powerful search and customization features that support both authors and end users.

At times, formatting can be a bit limited or inconsistent, especially when copying content from other sources. It would be great to have more robust formatting and layout options.

Helpjuice is helping us centralize and standardize our processes by providing a single source of truth for SOPs. This has improved team alignment, reduced repetitive questions, and made onboarding and training much more efficient.