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Service Desk Pro

Ivero

AppSource ratings(5 AppSource ratings)

Comprehensive Ticketing System

Service Desk Pro is a fully integrated service desk solution for both SharePoint Online (Office 365 cloud) and SharePoint on-premise, designed to help businesses automate support tickets processing. Service Desk Pro is highly configurable with customizable UI, workflows, auto-assignment, custom fields, forms, views, dashboard, and reports. A self-service knowledge base allows for the reduction of service desk calls and for the improvement of general performance. Service Desk Pro integrates with SharePoint (all data is stored in the customer's SharePoint environment) and extends the built-in capabilities of Office 365 Cloud that allow for the improvement in ROI (return on investment) for Office 365 Cloud.

Key features:

• Custom ticket templates - allows you to create different ticket forms (e.g.IT Network Request, HR Request, Finance Request, etc.) with specific custom fields and workflow.

• Workflow templates with workflow editor - allows designing no-code workflows by using an intuitive interface (e.g. pre-approval workflow, task workflow etc) and control permissions for each workflow state.

• Customizable ticket fields - administrators can quickly build ticket forms with numerous field types such as Text, Choice, Number etc.

• Knowledge base - a centralized self-ser